Unpaid Reservations

Tickets can be reserved without payment in person or over the phone and can be held for three working days. If you have not called back to pay for your tickets within this time frame then the tickets will be released for sale.

Refunds Policy

Regrettably, as with most arts venues, we are only able to offer refunds on tickets for performances which are sold out and only when we are guaranteed to resell them. Refunds for sold out shows can only be undertaken up to 48 hours before an event and we will ask that you present the tickets in question in order to process the refund. An administration fee of £1 will be charged per refund transaction.

If a show you have booked tickets for is cancelled, you will be entitled to a full refund minus any booking fees, or we can credit your Box Office account with the face value of the ticket.

St George’s Bristol and data protection

The Data Protection Act 1998 regulates the processing of information relating to individuals, this includes the obtaining, holding, using or disclosing of such information, and covers computerised records as well as manual filing systems. St George’s Bristol processes personal data in accordance with the Data Protection Act 1998.