St George’s Bristol updated Covid-19 FAQs
(As of 11 February 2021)
Is St George’s Bristol open?
Due to national lockdown restrictions, St George’s is currently closed. On behalf of the whole St George’s Bristol team, we thank you for your continued support and cannot wait to welcome you back as soon as possible. For reschedules or refunds a member of our team will be in touch. We thank you for your patience.
I have bought tickets to an online event at St George’s – How do I watch it?
Please download our full guide here.
I am attending a socially distanced event at St George’s – what do I need to know?
Firstly, if you or anyone in your household is experiencing any symptoms of coronavirus, or has come into contact with anyone with coronavirus, please stay at home and self-isolate. Thank you.
Please check your ticket and/or concert information on our website to see which entrance to arrive at. We are splitting arrivals between our two entrances (Great George Street, and Charlotte Street) based on where you are sitting, to maintain social distancing. If you need step-free access, please arrive via our Charlotte Street entrance.
Inside the building
Please wear your face covering at all times, and use the hand sanitiser provided at each entrance. Our toilets will be open: we are operating a one-way, socially distanced queuing system. Please queue using the markers in our Box Office, then exit via the marked path through the Heritage Space, out towards the Cafe Bar and doors. Please use the one-way system marked in our Cafe Bar whilst queuing for a pre-ordered drink.
There are new socially distanced seating arrangements in our auditorium, which will be reflected in the seating plan when booking a ticket for any of our new indoor events.
Our staff and social distancing
Our staff will be clearly identifiable by their blue St George’s lanyards and badges. They will keep to a 2m distance, but will also be wearing full-face visors for if they need to come within a 2m distance of visitors (1m plus only as per government guidance). Please be respectful of our staff and the screens we have installed for counter customer service.
Gardens and social distancing
Please make sure you’re keeping to a 2m distance from the next group , and also during seating for any outdoor events. If you’re attending an outdoor event, please feel free to bring your own picnics, blankets and camping chairs, and umbrellas and raincoats should there be drizzle forecast.
Cafe Bar and drinks
We have a one-way queueing and payment system clearly marked. Please use card/contactless payments wherever possible if you need to pay for anything within the venue. Food and drink purchased at the bar will need to be consumed in the performance space. We also have the option to pre-order your refreshments via the booking process for easy collection on the night.
We can’t wait to welcome you back!
How can I contact St George’s Bristol while you are closed?
If you have tickets booked with us, and are unable to make the rescheduled concert date, please get in touch with us. All tickets and seat reservations will be automatically carried over to the new date.
In some cases, if an event is unable to take place in person, an online alternative may be provided – in which case, all tickets will automatically be transferred to the new online event.
If you need to contact us, please email our Box Office address at: email@example.com
We will respond as soon as possible, though it is unlikely that our team will be able to respond immediately. This email address is monitored several times per week as our team gradually begins to return from furlough. Many thanks in advance for your patience at this time as we work through responding to your messages.
Our Box Office phones will be manned Monday – Friday, 12pm – 6pm
If my concert is cancelled or postponed can I get a refund?
If a concert is cancelled or postponed, we will first try to rearrange the event and will notify customers if this is possible. We will then automatically transfer your tickets and seat reservations across to the new date. If you can’t make the new concert date or don’t want to transfer your ticket across, please email our Box Office team on the address above, and let us know how you would like to proceed:
In this challenging time we are asking customers if they would consider donating the face value of their ticket to the charity St George’s Bristol to help secure our future and help some of the artists whose events have been cancelled. Please contact our Box Office to do this, stating the name the ticket/s are booked in, and letting us know whether you are eligible for Gift Aid.*
If you are unable to donate, or are unable to transfer your ticket to a rescheduled date, we completely understand. We can offer a refund of the face value of the ticket in accordance with our terms and conditions. Please bear with us as the volume of events we are working through will take some time to process.
You can also convert the face value of your ticket into credit on your St George’s Bristol account, which you can then use to book for any other events this year once we have re-opened.
How can I keep up-to-date with the latest news?
You can also read our CEO Suzanne Rolt’s column with The Telegraph, ‘The Shows Must Go On’, here.
How will you contact me?
Please keep an eye on your email address as this will be our first point of contact. To ensure you don’t miss out on important messages from us, please add us to your safe sender list.
How can I support St George’s Bristol?
If you are able, we ask that you consider donating the value of your cancelled bookings towards our continued survival. This will enable us to plan ahead, give a great boost to future activities, and will help us to support some of the artists whose events have been cancelled.
There are also plenty of other ways you can help us continue to create magical musical experiences for everyone, once it is safe and possible for us to open our doors again:
Meanwhile, if you’re shopping online, St George’s Bristol is registered to receive donations when you shop using Amazon Smile and easyfundraising. Whenever you do your online shopping, by choosing to shop through Amazon Smile or easyfundraising, you could also be helping St George’s at no extra cost to you. If you would like to support us this way, all you need to do is sign up here, which only takes a couple of minutes: Amazon Smile | easyfundraising
Now, perhaps more than ever, every donation – large or small – directly supports our work and helps secure our future. Thank you.