St George’s Bristol updated Covid-19 FAQs
Is St George’s Bristol open?
St George’s Bristol is reopening safely in line with the Government guidelines and roadmap of lockdown easing. We are now able to welcome customers and audiences back to the building during opening hours and for events.
On behalf of the whole St George’s Bristol team, we thank you for your continued support and cannot wait to welcome you back as soon as possible. For reschedules or refunds a member of our team will be in touch. We thank you for your patience.
I have bought tickets to an online event at St George’s – How do I watch it?
Please download our full guide here.
I am attending a socially distanced event at St George’s – what do I need to know?
We know it is no longer mandatory for us all to follow specific Covid safety guidance, but we are asking you continue to observe some of these measures when visiting St George’s.
Our venue is a place of work for many artists, staff and volunteers, and it is a place where hundreds of people can gather at one time. We want to provide as safe, welcoming and enjoyable an experience as possible for everyone in our community.
To do this we ask that you continue to wear a face covering when inside the venue, use the hand sanitiser available throughout the building, give people space, and check in via the NHS Track & Trace app where possible.
For the next 6 weeks, most of our events will continue to run at a reduced capacity.
If you would like to know more about an individual event you can call us on: 0845 40 24 001 or email firstname.lastname@example.org
We reserve the right to increase the amount of people allowed into a socially distanced event, by changing the seating arrangements, in line with current Covid-19 safety guidelines. Bookers will be informed about how this affects their ticket/s or seat/s and options such as moving seats.
Our staff and social distancing
Our staff will be clearly identifiable by their blue St George’s lanyards and badges. They be wearing face coverings and maintaining social distancing, please be respectful of our staff and the screens we have installed for counter customer service at the bar and box office.
If you’re attending an outdoor event, please feel free to bring your own blankets and camping chairs, and umbrellas and raincoats should there be drizzle forecast.
Cafe Bar and drinks
Please use card/contactless payments wherever possible if you need to pay for anything within the venue. Table service is offered on a first-come-first-served basis; tables are also reserved for customers who have pre-booked our Hospitality Package (drinks and nibbles) along with their tickets.
We can’t wait to welcome you back!
How can I contact St George’s Bristol?
If you have tickets booked with us, and are unable to make the rescheduled concert date, please get in touch with us. All tickets and seat reservations will be automatically carried over to the new date.
In some cases, if an event is unable to take place in person, an online alternative may be provided – in which case, all tickets will automatically be transferred to the new online event.
If you need to contact us, please email our Box Office address at: email@example.com
We will respond as soon as possible, though it is unlikely that our team will be able to respond immediately. This email address is monitored several times per week as our team gradually begins to return from furlough. Many thanks in advance for your patience at this time as we work through responding to your messages.
Our Box Office phones will be manned Monday – Friday, 11am – 6pm. The Box Office is open for in-person service Tuesday – Friday, 11.30am – 4.30pm.
If my concert is cancelled or postponed can I get a refund?
If a concert is cancelled or postponed, we will first try to rearrange the event and will notify customers if this is possible. We will then automatically transfer your tickets and seat reservations across to the new date. If you can’t make the new concert date or don’t want to transfer your ticket across, please email our Box Office team on the address above, and let us know how you would like to proceed:
In this challenging time we are asking customers if they would consider donating the face value of their ticket to the charity St George’s Bristol to help secure our future and help some of the artists whose events have been cancelled. Please contact our Box Office to do this, stating the name the ticket/s are booked in, and letting us know whether you are eligible for Gift Aid.*
If you are unable to donate, or are unable to transfer your ticket to a rescheduled date, we completely understand. We can offer a refund of the face value of the ticket in accordance with our terms and conditions. Please bear with us as the volume of events we are working through will take some time to process.
You can also convert the face value of your ticket into credit on your St George’s Bristol account, which you can then use to book for any other events this year once we have re-opened.
How can I keep up-to-date with the latest news?
How will you contact me?
Please keep an eye on your email address as this will be our first point of contact. To ensure you don’t miss out on important messages from us, please add us to your safe sender list.
How can I support St George’s Bristol?
If you are able, we ask that you consider donating the value of your cancelled bookings towards our continued survival. This will enable us to plan ahead, give a great boost to future activities, and will help us to support some of the artists whose events have been cancelled.
There are also plenty of other ways you can help us continue to create magical musical experiences for everyone, once it is safe and possible for us to open our doors again:
Meanwhile, if you’re shopping online, St George’s Bristol is registered to receive donations when you shop using Amazon Smile and easyfundraising. Whenever you do your online shopping, by choosing to shop through Amazon Smile or easyfundraising, you could also be helping St George’s at no extra cost to you. If you would like to support us this way, all you need to do is sign up here, which only takes a couple of minutes: Amazon Smile | easyfundraising
Now, perhaps more than ever, every donation – large or small – directly supports our work and helps secure our future. Thank you.
Do I need to bring a physical ticket?
We now use ticket scanners for performances in the auditorium, glass studio and bar area. This means that you will need to present your ticket on a device such as a phone or tablet for scanning, or you can bring a physical printout of your ticket to scan instead. If you are unable to present an e-ticket or are unable to print your ticket at home, you can also collect from our Box Office before the event.