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Access

We would like your visit to St George’s Bristol to be as enjoyable and as comfortable as possible. Here you can find information about the building, what you can expect if you’re visiting for the first time, and how our team can assist you. We want to ensure that all visitors are enabled to enjoy our building and events. St George’s is a listed, historic building, which does bring access challenges, and we do our best to address these.

If you have questions or ideas, you can contact us using the button below, or by email on hello@stgeorgesbristol.co.uk
If you would like to speak to a member of our team, please call the Box Office during opening hours on 0845 40 24 001

Contact Us

Information about travelling to visit us

Access to the Building

There are two points of access to St George’s – on Great George Street and Charlotte Street. There are 21 steps at the Great George Street entrance. We have step free access from Charlotte Street, where there is a lift to all floors of the building so wheelchair users, visitors with buggies and people with limited mobility can access the Café Bar, glass studio and hall step free.

If visitors would prefer to access the hall by the staircase rather than the lift, there are 20 steps from the Box Office area to the hall entrance.

Please bear in mind that St George’s is built on a hill, Charlotte Street is at the top of the site and Great George Street at the bottom. This does mean that the gardens are not fully accessible to buggies and wheelchairs.

You can check the view from anywhere in the hall (including from the stage itself) using our 360 degree ‘streetview’ photos. These images are accurate as at 2016 and some adjustments may be made, eg. they include our stage extension which is not used for all performances.

Parking

There are limited parking facilities on site and these are prioritised for those with Blue Badges, please contact us for a free permit when you book.

Parking in the streets around the building is on meters, which are operational 7 days a week. The nearest car parks are located on Trenchard Street, Millennium Square, West End, Brandon Street, College Street and Frog Lane.

Access at Performances & Events

We have accessible toilets located on each level of the new building and on the ground floor beside the Box Office.

The hall has a balcony that is accessed by 24 steps, please do bear this in mind when choosing a seat. The total capacity of the hall is 580 seats. Many of our events are currently sold at a reduced capacity, although this may change as Covid-19 related safety measures are adjusted through the autumn and winter. You can talk to a member of the Box Office team if you have questions or concerns when booking.

Our volunteer stewards are happy to provide assistance. If you require some help, please look for one of our staff or volunteers, who will be wearing a St George’s lanyard.

Drinks can be pre-ordered for before an event and during the interval. Tap water is available inside the hall and at the Café Bar.

There are quieter areas for people who may find crowds overwhelming, our gardens can provide peaceful respite during intervals and you are welcome to sit and enjoy them during our opening hours and events.

The crypt area, with displays about the history of St George’s is also a quiet place to rest and relax.

St George’s is a listed, historic building that does not have air conditioning. We do open windows and doors pre performance but on cooler evenings they will be closed during a performance so the temperature inside the main hall can be quite warm on a summer’s evening and cooler in the winter months.

During most performances the doors will be closed to help protect the sound. If you would like to leave during a performance one of the stewards will assist you, although you may be asked to wait until a suitable gap in the performance. Clapping and cheering the music at the appropriate points is positively encouraged!

St George’s is loved for its beautiful acoustic, orchestral performances and some others are not amplified, some performances will have amplification via speakers.

Relaxed Performances

Some of our performances are relaxed ones, where you are free to move around and enter/exit the performance. Parents are welcome to bring small children, and families should feel welcome to bring older family members living with conditions such as dementia. Relaxed performances have an RP symbol next to the event details.

Guide Dogs

Guide dogs are welcome in all parts of the building.

Companion Tickets and Other Ticket Schemes

Free companion tickets are available and can be booked at the same time as your ticket if you are registered on our access scheme. You can contact the Box Office to find out more: 0845 40 24 001.  

Families are welcome at St George’s and there are a number of events where free tickets for 8-25 year olds are available. Look for the symbol on the events page. 

We offer a reduction for disabled visitors, people under 18, students and NHS staff on a selection of our performances. We may ask for proof of status when you come to the venue. If you are not sure if you qualify, please contact the Box Office before making your booking. We also have an access scheme, where you can register with us so we have a record of your requirements and can provide you with a free companion ticket if required.

Assisted Listening

St George’s has an Assisted Listening System called Sennheiser MobileConnect. Using WiFi, visitors can access superior quality live audio from concerts, talks, and exhibitions fed directly to a smart phone, or similar device – either through headphones or via a necklace for hearing aid users. The sound levels can be adjusted on your device to suit your needs and our House Team will be happy to assist you with this.

Headphones and necklaces can be booked via the Box Office in advance or borrowed on the day, for a refundable deposit of £5. You can download the Sennheiser MobileConnect app from Google Play Store or Apple Store to use on your own smart phone or device. This will also work with your own headphones. Please ask our Box Office team at the time of booking, they will be happy to help. The team can also help with setting up your MobileConnect system on your smart phone if you are able to ask for assistance some time ahead of the performance.