Facilities for customers with additional needs

St George’s Bristol regrets that due to St George’s listed-building status there is limited access to some parts of our building. However, St George’s welcomes customers with additional needs and there is a dedicated accessible entrance from Charlotte Street via a lift which provides step-free access to all of the venue with the exception of the galleries. Please be aware that access to the galleries is currently by stairs only.

Please mention your particular needs to the Box Office staff when you book and we will give you all the assistance and advice you need. Limited parking space is available for disabled ‘Blue Badge’ holders in the adjacent car park but must be reserved in advance – call the Box Office to check availability.

Our Box Office phones will be manned Monday – Friday, 11am – 6pm. The Box Office is open for in-person service Tuesday – Friday, 11.30am – 4.30pm.

Thank you for your patience at this time.

Disabled Go logo_webWe are delighted to have been featured on the DisabledGO website.

DisabledGO have assessed St George’s independently, and given a detailed report on what visitors can expect when they arrive, which you can view on their website.

Personal Assistants

Where a full paying ticket holder requires essential assistance from a Personal Assistant in order to be able to attend an event at St George’s Bristol,  a free Personal Assistant ticket is available via our Box Office.

Sound Reinforcement

St George’s Bristol is equipped with the Sennheiser MobileConnect WiFi sound amplification system. MobileConnect uses WiFi to deliver superior quality audio to a smart device such as an iPod or iPhone, either through headphones or via a necklace for hearing aid users. The sound levels can be adjusted on your device to suit your needs and our House Team will be happy to assist you with this.

Headphones/necklaces can be booked via the Box Office in advance or borrowed on the day, for a refundable deposit of £5. Visitors can download the Sennheiser MobileConnect app using the links below to use on their own device and can also use their own headphones. [Google Play Store  or App Store]. Please speak to our Box Office Team for more information at the time of booking.

Guide Dogs

Guide dogs are admitted to all parts of the venue.

Accessible toilets

Accessible toilet facilities are located within the Bar and beside our Charlotte Street entrance, with both locations accessible by lift.

Parking for customers with additional needs

There is no public parking in the car park adjacent to the building, with the exception of disabled parking for ‘Blue Badge’ holders (see above).

Parking in the streets around the building is on meters (All days £4.50 after 6pm). The nearest car parks are located on Trenchard Street, Millennium Square, West End, Brandon Street, College Street and Frog Lane.

Relaxed Performances

St George’s Bristol is pleased to be able to offer some relaxed performances as part of its programmed events. We will always indicate in the event information whether a performance is relaxed. These events are perfect for people of all ages who would benefit from a more relaxed performance environment, including those of all sensory and communicative abilities. This includes, but is not limited to, those with autistic spectrum conditions or learning disabilities. Audience members are free to make involuntary noise, move about, and come and go as they please. Parents are welcome to bring small children, and families should feel welcome to bring older family members living with conditions such as dementia. We encourage anyone who wishes to discuss their requirements further to contact us.