Booking system

Our ticket booking system is powered by Spektrix. In order to book online you will need to log in using your e-mail address and create your account with a password (as you would using Amazon, for example). If you haven’t booked online with us before we suggest double checking what email address we have listed for you before you set up your account.

Opening Hours

The box office will be closed to personal callers during office hours while undergo continuing construction works. If you are coming to a concert, tickets can be collected from the box office from 1.5 hours before the concert start time. Tickets can be booked by phone during office hours, or online 24-hours a day.

Seating Plan

The hall has a capacity of 562, with seating split between stalls and side stalls downstairs and central and side galleries upstairs.  Being a former church there are a number of seats with viewing restrictions; if you have any questions about this, do call the box office.  Click here to view the seating plan.

Booking Fees

In April 2013 new legislation was introduced by the Department of Business Innovation and Skills with the prime aim of protecting consumers from being charged disproportionate and non-transparent credit and debit card fees when booking online. To download the guidance click here.

In compliance with the new legislation we have changed our fee structures and standardised them across the booking channels including in person sales at the Box Office, postal sales by cheque, telephone sales and online sales. Our fees are clearly stated at the start and end of the transaction process. Booking fees contribute towards the costs of providing up- to- date, reliable and convenient ticketing services to our customers.

£1 credit card and £1 debit card transaction fee – charged to all customers per transaction using a credit or debit card online, over the phone or in person. This fee covers the charges from our merchant bank to process the cards and contributes towards the associated costs of providing chip and pin.

Administration fee £1 – per transaction charged to all bookers standardised across the different booking methods (online, in person and on telephone). This fee contributes towards some of the costs of providing an in house professional box office service; staffing, ticketing software, printers, ticket stock, IT hardware and support, telephone lines and so on.

Postage fee 70p – Tickets can be posted if requested at a charge of 70p covering postage and stationery. There is no charge for collecting tickets from Box Office on the night of the show or in advance.

Whilst we are closed to the public, we have waived the postage fee to encourage more customers to get their tickets posted, rather than collect on the night due to large queues. Please make the most of this provision.

We recognise that booking fees are an unwelcome addition to ticket prices for many of our customers. We hope the following explanation will help to describe the context within which we operate.

St George’s Bristol is a charitable organisation offering performance opportunities to world class musicians and artistes, schools and local ensembles and choirs and running education events and outreach activities across the city. As a not for profit organisation we have to secure around 1/3 of our yearly income through fundraising as the income from ticket sales and venue hire does not cover all our overheads.

We therefore need to charge the administration fee to be able to cover the costs of running our Box Office in house rather than selling our tickets through external agents who charge booking fees equivalent to, and in many cases higher than, St George’s. Due to our contractual relationships with artists, agents and hirers we cannot absorb the costs of the administration fee into the ticket price.

Standardising the administration fee fairly across the booking channels ensures that St George’s Bristol complies with the new legislation.