COVID-19 FAQs: please click here for full information on closure and cancellations

Can I reserve tickets in advance and pay on the day?

We can take unpaid reservations, tickets will be held without payment for three working days but are subsequently released for sale if you do not call back/in to pay for your tickets in advance.

I’m booking tickets for a performance within the next few days. Will my tickets still be mailed?

If you wish for your tickets to be posted we can do this for you. However, if it is close to the performance we would recommend that you leave your tickets at the Box Office for collection on the night. All you need to give us is your name and the first line of your address to collect them. We recommend not posting tickets less than five days before the event.

I’ve lost my tickets. What do I do?

If you have lost your tickets, do not worry. Come and see us at the Box Office and bring ID, and we can reprint them for you.

Do I need to bring a physical ticket?

From the 10 July 2021 we will be using ticket scanners for performances in the Main Hall. This means that you will need to present your ticket on a device such as a phone or tablet for scanning, or you can bring a physical printout of your ticket to scan instead. If you are unable to present an e-ticket or are unable to print your ticket at home, you can also collect from our Box Office before the event.

I’m unable to attend a performance for which I have booked tickets. What do I do?

Regrettably, as with most arts venues, we are only able to offer refunds on tickets for performances that have sold out. However, do feel free to call the Box Office at any time to check with us whether we are in a position to offer a returns service if a concert is sold out.

What happens if a concert is cancelled?

If a performance is cancelled, the Box Office will do their utmost to contact all customers in advance of the performance. We do try to reschedule performances or arrange new acts, and refunds may also be offered. Please make sure your contact details are up to date at the Box Office and leave a phone number.

How do I get to St George’s?

Please see our ‘Getting Here’ page.

Where can I park when I come to St George’s?

Please see the Parking section of our ‘Getting Here’ page.

When are the doors to the auditorium open?

Generally from half an hour before the performance start time, though this may vary due to late rehearsals, piano tuning, etc.

Do I have to use a particular entrance?

If you already have a ticket, you may enter via the Box Office or the top hall doors. If you need to buy or collect a ticket, you will need to enter via the Box Office door at the side of the building.

What happens if I’m late?

Latecomers are admitted at the first suitable break, though this cannot be guaranteed.

How long will the concert last?

The average length of a performance at St George’s is about two hours, including an interval, though this can vary from concert to concert. If you need a more exact timing for a particular performance, please contact the Box Office or ask a member of concert staff.

Can I bring my young child / baby with me, and do they have to have a ticket?

With the exception of Family Concerts and other events designed for children, we do not admit babies or toddlers to concerts. Before bringing a child to a concert, please think carefully about the type and duration of music being performed, compared to your child’s normal attention span. For health & safety reasons, every person attending an event must have a ticket.

Is there a dress code for audience members?

No, please wear what you feel most comfortable in.

Can I take photos or film the performance?

Patrons must not take photographs, videos or audio recordings of any kind during performances.

Can I bring my own refreshments?

Refreshments consumed within the building must have been purchased from our Café Bar. Drinking in the concert hall is only permitted for contemporary music shows and selected classical.

Can I smoke?

No. St George’s Bristol is a no-smoking venue throughout, smoking is permitted in the gardens but please do not litter, a bin is provided.